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What pending means on a Visa transfer

Updated

What Pending means on a Visa transfer

Pending means the transfer is with the provider, or waiting on something before it can be sent — in flight at the RSP.

On Visa, provider codes that roll up to Pending include:

  • ERROR
  • NOT_SENT

Visa has no hold state. PayMitto does not communicate with Visa until an internal hold clears.

Visa public reference (public_reference_number)

Wiki name: public_reference_number / Visa transaction ID.

It exists only after a successful Visa create. If the transfer fails during or after a hold, or at create (400/500), there is no Visa tracking ID. Diagnosis then uses PayMitto event/action codes.

VDA / confirmation-number rails do not need the extra Visa public-reference pull.

Needs attention: no sourced string yet for the exact label the sender SDK shows for this reference. Do not invent that label.

Looking up a Visa transfer in VROL (agents)

High-level path:

  1. Search Retool by RSP confirmation number.
  2. Read the Public Reference Number for VROL.

Research steps (sourced):

  1. Log in at visaonline.com.
  2. Under My Services, select Visa Resolve Online.
  3. Hover over Inquiry and select Transaction Inquiry.
  4. Enter the transaction identifier in the transaction ID field. That identifier is the Public Reference Number on the Ops Dashboard.
  5. Set the transaction search period.
  6. Transaction type: Single Transaction Type. Dropdown: Original Credit.
  7. Submit.
  8. To view more details, click the hyperlink on Total Tran Amount for the Orig Credit.

Do not invent additional VROL UI. Proof-of-posting submit steps stay on the VROL Proof of Posting SOP — pointer only; do not pull that SOP into this article.

Provider Visa PENDING (Open)

Visa provider status PENDING exists in the provider vocabulary but is not mapped. It resolves to an internal unknown state and is filtered out of status history and client notification — a transfer in this state can appear not to have changed.

Whether Visa PENDING should map to something is an Engineering open question. Do not invent a mapping.

What to say to a member

Nearby sourced FAQ lines (none name the Visa public reference itself):

  • If the transfer has exceeded the expected delivery time on the receipt: contact support so the team can investigate with the payout partner.
  • If funds are still missing: "If funds are still missing, contact our support team for proof of posting from the payout partner."

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