Each Admin Portal user has one of four roles:
| What you can do | Admin | Finance | Support | Viewer |
|---|---|---|---|---|
| View transfers | Yes | Yes | Yes | Yes |
| Cancel transfers | Yes | Yes | No | No |
| View senders | Yes | Yes | Yes | Yes |
| Export to CSV (if enabled) | Yes | Yes | Yes | No |
| Create, view and manage support tickets | Yes | No | Yes | No |
| View the Activity Log | Yes | Yes | No | No |
| Manage users (invite, change roles, reset MFA, deactivate) | Yes | No | No | No |
Tip: make sure the people who answer account holders have the Support or Admin role. Only those roles can see and reply to support tickets, including information requests from PayMitto.
If your organization uses single sign-on (SSO): your identity provider controls users and roles. Changes made on the portal's Users screen don't take effect.