A request for information (RFI) means compliance screening needs a few more details before a transfer can be released. Nearly all RFIs are routine identity confirmation. They aren't a red flag on their own.
Who it's about: most RFIs are about the recipient, though some are about the sender. Your account holder may need to get details from the person they're sending to.
What we usually ask for: full legal name, date of birth, place of birth and nationality. Sometimes we also ask for a copy of a government ID, the person's occupation, or the relationship between the sender and the recipient.
Which transfers get RFIs: bank account and cash pickup transfers can be held for an RFI. Push to card transfers usually aren't held at the start, because the card issuer has already verified the cardholder.
After a transfer has completed: an RFI can also arrive after a transfer has gone through, because of ongoing monitoring of a sender's activity. It doesn't affect completed transfers, but it needs an answer, or that sender's future transfers may be blocked.
How often: RFIs are typically 2 to 4% of a new client's transfers in the first months, and the rate drops as your sender base matures.
An RFI isn't recipient registration. Registration is a separate process run by the recipient's local payout provider. See "Recipient registration requirements by country".