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How to Cancel a Transfer in the Portal

This article explains how to cancel a transfer directly in the PayMitto Admin Portal and when portal cancellation is available.

 

Users with the Admin or Finance role can cancel transfers that are currently within the 30-minute Dodd-Frank hold window. Cancellation outside that window must be requested through a support ticket.

Canceling a Transfer Within the Dodd-Frank Window

  1. Navigate to the Transfers page and locate the transfer.
  2. Click the transfer row to open the Transfer Detail view.
  3. Open the Actions dropdown in the upper left of the detail screen.
  4. Select Cancel transfer.

Requesting Cancellation Outside the Window

If a transfer has not yet reached a Complete status but is no longer within the Dodd-Frank window, it may still be possible for PayMitto to cancel it. To request cancellation, create a support ticket through the portal and include the transfer reference. See the Creating and Managing Support Tickets article for instructions.

 

For cancellation policy and eligibility details, see the Changing or Canceling a Transfer article.